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Digital Powys Strategy: Customer Centred Digital Solutions
Our aim is to create and improve the way in which you as residents interact with the council so it is as quick and easy as possible to get the services you want and need.
What we've done:
In December 2018, the Powys website was fully migrated to our new web platform which offers our customers an accessible, fully mobile and responsive online experience.
We have set up three specific pages to help you get to the services you need quickly and easily. They are:
Request, This page helps you to do things like apply for or renew a blue badge, request support from the council's Adult Social Care service called ASSIST or get a commercial vehicle or trailer permit
Report, This page helps you to report a problem such as a faulty street light, dog fouling, a blocked drain or a noisy neighbour
Pay, This page lets you pay for a parking permit, pay your council tax or council housing rent and top up your child's school meals account
We have also set up a My Account service which once activated allows you to see a number of interactions with the council in one place and track the progress and status of any requests you've made. With over 46,000 registered customers and an improved service offer our customer satisfaction has risen from 68% to 80% during 2019. More options to report or request services will be added into the My Account portfolio including the ability to report problems with bridges, drainage, roads and footways. Residents who took up the garden waste collection service will also be able to pay online every year ahead of the service recommencing. Why not set up an account today?
