Make a complaint about a bus operator

Complaints as to any irregularity in services, or civility on the part of the driver, should be reported in writing to the operator with a copy to the County Council.

Powys County Council cares about your mobility and welcomes suggestions or criticisms which may help to improve the planning and operation of bus and rail services. Send your suggestions to us using the contact details shown on this page.

Report complaints directly to route operators. To find a list of bus route operators, please see the Transport for Wales website.

You can also contact Bus Users UK / email: wales@bususers.org

If you need to write to us, our address is:  Powys County Hall, Spa Road East, Llandrindod Wells, Powys, LD1 5LG