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Notice: Cost of Living Support Scheme

Self-isolation support payments

If you have been contacted by NHS Wales Test, Trace, protect service (TTP) and been told to self-isolate, you may be entitled to financial support.

If you need support to apply please call us on 01597 826345. (Open 9am till 1pm)

Due to large volumes of applications, there may be a delay in us contacting and processing your application at present.

Self-Isolation Payment of £500 from 28th March 2022

If you have recorded a positive result for COVID-19 on the NHS Wales website and have been contacted by NHS Wales Test, Trace, protect service (TTP) advising you  to self-isolate, you may be entitled to financial support.

From 28 March 2022, unvaccinated close contacts will no longer be eligible for the scheme . 

You must have registered your positive Lateral Flow Device (LFD) test result within 24 hours of receiving the result. If you do not do this, your test result will not be registered and you will not be eligible for the Self-Isolation Support Payment.

Eligibility

If you meet ALL of the eligibility criteria, you are entitled to an Isolation Payment

  • You have been advised to self-isolate by:
    • NHS Wales, Test, Trace, Protect service (TTP) as a positive  case  , OR
    • your child has been advised to self-isolate by TTP as a result of testing positive .
  • You are employed or self-employed
  • You cannot work from home and will lose income as a result
  • You or your partner are currently receiving at least one of the following benefits: Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Job Seekers Allowance, Income Support, Housing Benefit and/or Pension Credit

You may be eligible for a Discretionary Payment if you meet all of the other eligibility criteria above, but:

  • You or your partner Do Not currently receive Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Job Seekers Allowance, Income Support, Housing Benefit and/or Pension Credit
  • You will face financial hardship as a result of not being able to work while you are self-isolating. This may involve us asking for proof of income/expenses for yourself to evidence this.

Please ensure that you have the information below available before starting your application

  • National Insurance Number
  • Confirmation of the date you are advised  by NHS Wales Test, Trace, Protect service  to self-isolate(TTP)
  • Your most recent Bank Statement, wage slip or proof of self-employment

If we do not have all information we require we will contact you and you will have 7 days to provide any further proof.

Applications from members of the same household

People in the same household can each make an individual application to receive the payment, if they each meet the eligibility criteria.

In cases where a child is required to isolate, only one payment can be made to a household for that period.  Where a claim is made by more than one individual in relation to the family unit, local authorities should consider who the most appropriate person to make a claim is.

Both parents/carers do not have to be unable to work from home to apply for a payment for the child

Multiple claims

Some individuals or children could be asked to self-isolate by TTP more than once.  

There is a cap of 3 awards per individual and 3 in respect of children.

The 3 awards per individual is regardless of whether the person is self-isolating as an index or contact case.  This allows for a parent to claim up to 3 times as a parent / carer in addition to the cap when self-isolating themselves.

The maximum number of payments to any individual under the scheme is therefore six, 3 in respect of children and 3 if they are self-isolating. 

Claims for overlapping periods cannot be allowed. For example, if someone claims for a period of self-isolation lasting from 1 November to 14 November and then claims again for a second period of self-isolation beginning on 10 November, they would only be allowed to claim once, because the two periods overlap. However, they would be allowed to claim for a second period of self-isolation that began after the first period had ended on 14 November.

Applications made after someone's period of self-isolation has ended

Eligible individuals can make a claim up to 21 days after their isolation period has ended.

Third-party applications

Applicants can apply on behalf of someone else; however, the payment must be paid into a bank account in the name of the person for whom the application is being made. For example, if someone applied on behalf of a parent, the payment would be made into the parent's bank account.

Applicants who are quarantining after returning to the UK

The Self-Isolation Support Payment scheme does not cover people who are self-isolating after returning to the UK from abroad, unless they have tested positive for coronavirus.

Returning travellers are not eligible for the scheme unless they have tested positive for Coronavirus.

Private Covid-19 tests are not fed into the CRM system. Therefore, in the event that an individual has tested positive for Coronavirus via a private test, they must undertake a local PCR test or LFD test . If the individual is not willing to undertake a further test, the Local Authority is advised to refuse their claim to the scheme as eligibility has not been met.

Before you apply please read this very important information

Please ensure that you have the information below available before starting your application:-

  • National Insurance Number
  • Confirmation of the date given by NHS Wales Test, Trace, Protect service (TTP)
  • Your most recent Bank Statement (full PDF copy - screenshots will not be accepted)
  • Wage slips or proof of self-employment showing your income before and your reduced income
  • If your child is asked to self isolate you must also provide a letter from a school / childcare setting / college asking a child to self-isolate and from when

For applications from NHS Covid-19 App users, customers will need to start the process by:-

  • On the phone app select 'Financial support'. This button appears on the home screen of the NHS COVID-19 app when you've been told to self-isolate because you've been in close contact with someone who has coronavirus.
  • You'll be taken to a website which will give you some information about the payment and you can check if you're eligible. If you're eligible for a payment, you must register with our NHS Wales Test, Trace, Protect service, before your self-isolation period ends. You can check this using the self-isolation timer on the app.
  • You can only apply for a self-isolation payment once you've registered. If you haven't registered we cannot pay you.

 

Apply for the Isolation Payment Apply for the Isolation Payment

If you need support to apply please call us on 01597 826345. (Open 9am til 1pm)